Profile of Alvin Amador

Alvin Amador General VA
2 years experience 0 projects worked Philippines
$10.00 /hr $0 earned
eCommerceTechnical Support

I am a Virtual Assistant who has experience with Shopify, Freshdesk/Helpdesk, ReAmaze, Freshchat, Airtable, ShipEdge, Shippit, etc.. and has experience with customer service from telecommunication companies based in the US, health care, banking (KYC for Citibank North America). As a VA, I’ve worked with Decathlon Australia for almost 2 years, supporting their online store. I also worked in importing and adding products to https://www.shop.dralexrinehart.com.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Admin Assistant

    US client

    March 2021 - Now

    • CSV preparations for importing products to Shopify
    • Created Knowledgebase on Adding/Publishing Products to their Shopify store.
    • Postalytics organization
    • Shipedge management
    • Shopify Product Entry
    • Other administrative tasks the client needs help with.

  • General VA for Decathlon Australia

    Go2LLC/Decathlon Au

    October 2019 - July 2021

    – Pioneered Customer Online Support
    – Set up How to’s for the Online support processes for Decathlon Australia
    – Experienced with Shopify Order concerns from Order placement to Order cancellation, addition of
    Key Product information in Shopify to reflect on the Decathlon Website as well as updating stock count
    for products in situations that requires such.
    – Expertise in the Utilization of Helpdesk/Freshdesk/Freshchat tools to responding to customer
    queries.
    – Intermediate level of expertise in Airtable Utilization

  • English TESOL Tutor

    Acadsoc

    June 2019 - September 2019

  • KYC Service Analyst I/Billing Dispute Specialist

    Citi Business Process Solutions

    April 2018 - May 2019

    – Collects, consolidates personal client information for book keeping while maintaining confidentiality,
    adhering to Company policies.
    – Collaborates with other departments to resolve client disputes.
    – Communicates, relays information effectively to clients.
    – Processes chargebacks and billing disputes.

  • Quality Assurance Representative for Wageworks and Comcast Business

    West Contact Services Incorporated now Alorica

    September 2014 - March 2018

    – Certified Quality Specialist who evaluated/s agents supporting WageWorks (a US health care service
    provider) and Comcast Business Solutions.
    – Coach and evaluates agent calls, Process and VOC/AHT wise to ensure client mandated protocols are
    observed/implemented.
    – Actively participates in client calibration calls, suggesting improvements on call process handling.
    – Generates weekly QA report submitted to Operations.

  • T-Mobile Activations Representative/SME/Gen Care Chat/Gen Care Voice

    Startek International Limited

    January 2012 - September 2014

  • Emergency Nurse

    Our Lady Mediatrix Hospital

    September 2010 - December 2011

Education

  • Bachelor of Science in Nursin

    University of Saint Anthony

    June 2007 - March 2010

  • Bachelor of Science in Biology

    Bicol University

    June 2004 - September 2006

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