Profile of Allen Rodney Laparan

Allen Rodney Laparan Experienced Customer Sales and Service Ambassador, Virtual Assistant and Copywriter.
4 years experience 0 projects worked Philippines
$8.00 /hr $0 earned
Content MarketingPhoto EditingProofreadingSalesVirtual Assistant

I supported three companies in terms of administrative tasks (Virtual Assistant). I started my virtual assistant career way back in 2019. I worked with Cience as a Virtual Assistant/Sales Development Representative and Refirmlabs as a Virtual Assistant/Copywriter. I also assisted 3 companies in the real estate and hospitality industries. I worked with Chopcheeks, a startup company that focuses on short term rentals. I am managing accounts for their properties listed on websites like (VRBO, Airbnb, Expedia, and Booking.com. I also worked as a virtual assistant for ArizonaBNB, where I managed 50 of their properties on different platforms and linked them with Guesty. Lastly, I supported Marble, a startup in lease and rentals, where I basically list properties, edit descriptions, and collect payments. I also respond to inquiries and bookings from these three clients. The next thing that I can say that would be useful if my work experience with Airbnb. I worked with Airbnb for over 2 years, handling calendar management, account management, reservations, properties and listing details, descriptions, data analytics, intensive processes, maintenance, claims and a lot more. List of the tasks that I did while working for my first clients. Project Management Lead Generation Email Outreach A/B testing Appointment Setting Cold Calling Scheduling Calendar Management/Synching Data Entry and Data Management Reporting Client Gifting Inbox Optimization Graphic Design and Editing *Tools I used with them. Trello Asana STR’s websites Quill Hubspot Salesforce Timekeeping Google Calendar Dropbox LinkedIn Gsuite Microsoft Office PanelMix Email2Txt CRM Okta Slack Notion Whatsapp Calendly Zoom Skype Hubstaff Copywritely Verbix Wordcounter Adobe Canva I also assisted three clients in the real estate and hospitality industries. Second thing, I’ve been in a customer-facing industry for a few years, so you can leave me with the task that requires intensive customer service so we can avoid complaints as much as possible. I can assist you with processes and identify the things that need to be prioritized and use my sales experience on the side to assist you with prospecting and lead generation. I got a certificate for business development that I can share to give insight on what might work better for the business.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Sales and Service Associate

    Convergys

    March 2017 - December 2017

    Responsible for dealing with any and all customer questions about the products and services the At and t offers. A Sales Associate is expected to be continuously updating their knowledge of the company products, services, and policies. We aim to keep the customers on using the company’s products and features and make sure that they are aware of the new products and will give them the benefits of taking advantage on it.

  • Airbnb Customer Ambassador

    Airbnb

    December 2017 - February 2019

    Representative to help the people at all times as Airbnb is truly powered by people – both our hosts and guests around the world and internal community of employees and business partners shape the ways we work and grow. We believe that diversity is essential to building a world where everyone can feel they belong, and we’re taking action to end discrimination and build a more inclusive company. We’re committed to transparency as we work to make Airbnb a workplace where everyone feels welcome and all voices are heard.

  • SDR, Lead Researcher and Administrative Assistant

    Cience

    March 2019 - October 2019

    CIENCE offers human-driven and machine-powered solutions for lead generation. The CIENCE Outbound process starts with highly-accurate, bespoke research on target audiences. It then continues through multi-channel outreach and engagement in order to maximize qualified appointments set. Customers benefit from more targeted leads, predictable pipeline, and greater revenue. Our people-as-a-service (PaaS) model offers maximum results as cost-effectively. I assist the team in generating leads, doing administrative tasks and setting/closing up appointments.

  • Virtual Assistant and Copywriter.

    Refirm Labs

    October 2019 - December 2019

    I am assisting the people with C level position in the company as a Virtual Assistant and Supporting the marketing team for email copywriting.

  • Sales and Service Associate

    Sykes Asia Philippines

    December 2019 - February 2020

    Responsible for dealing with any and all customer questions about the products and services the At and t offers. A Sales Associate is expected to be continuously updating their knowledge of the company products, services, and policies. We aim to keep the customers on using the company’s products and features and make sure that they are aware of the new products and will give them the benefits of taking advantage on it.

  • Appointment Setter and Cold Caller

    Loop Connect Solutions

    March 2020 - September 2020

    A project-based account good for 3 months. As a cold caller I was given numbers to be dialed on a daily basis to offer products of the certain brand that was assigned to us on each day.

  • Sales Executive

    ABG Group

    October 2020 - June 2021

    As Sales Executive, I am responsible for engaging with customers to who needs to rent cars, trucks and vans for personal and commercial use. Our duties with an account called Avis and Budget Group includes highlighting the advantages of renting a car with this company instead of its competitors.

  • Customer Service Associate

    Airbnb

    June 2021 - November 2021

    We provide customer service as a Resolution Support Ambassador. support for service and/or troubleshooting our customers by email, phone, or live chat, and provide them with advice. Be the first point of contact for dealing with and resolving consumer issues. complaints. Respond to inbound phone calls professionally, and Including situations that are urgent. Expertise in listing on Airbnb Account Management, Ticket Creation, Hosting, and Account Settings The guest page, as well as a general understanding of the resolution processes.

  • Virtual Assistant

    Marble

    November 2021 - January 2022

    I supported Marble, a startup lease and rental company. I worked with them to create their lease drafts, text outreach, and property descriptions. 

  • Property Manager and Virtual Assistant.

    Chopcheeks Inc.

    December 2021 - Now

    I am working with Chopcheeks, Inc., a startup company that focuses on short-term rentals. I am managing accounts for their properties listed on websites like VRBO, Airbnb, Expedia, and Booking.com. I also handle their social media accounts for organic advertisements. I do generate leads and create email sequences to be used for client outreach. I am working with the company for 4–8 hours a week.

Certification

  • How to become a premium freelancer,

    Tribe Freelancing Movement

    December 2021 - December 2022

  • Start and Improve Your Business

    TESDA

    August 2021 - August 2021

  • Receiving and Responding to Communication

    TESDA

    July 2021 - July 2021

  • Participating in Workplace Communication

    TESDA

    June 2021 - June 2021

  • English Proficiency

    TESDA

    January 2018 - January 2018

  • English Language Familiarity Seminar

    Aeronautica

    January 2017 - January 2017

  • Public Speaking Seminar

    TESDA

    March 2019 - March 2019

Education

  • Creative Writer

    Wesleyan University thru Coursera

    October 2021 - December 2021

    Creative writing is any writing that goes outside the bounds of normal professional, journalistic, academic, or technical forms of literature, typically identified by an emphasis on narrative craft, character development, and the use of literary tropes or with various traditions of poetry and poetics.

  • Bachelor of Science in Aeronautical Engineering

    Philippine State College of Aeronautics

    June 2015 - March 2021

    Aeronautical Engineering is the science involved with the study, design, and manufacture of flight-capable machines, or the techniques of operating aircraft. … Aerospace engineers are responsible for the research, design and production of aircraft, spacecraft, aerospace equipment, satellites and missiles.