Profile of MARK ANTHONY TABUENA

MARK ANTHONY TABUENA Customer Support Representative
5 years experience 0 projects worked Philippines
$5.00 /hr $0 earned
Internet ResearchProduct DescriptionProduct ListingTechnical SupportVirtual Assistant

Greeting!

 

I would like to apply for the position that was advertised on the website. I am confident that my 2 years and 6 months of working as a Chat and Email Customer Support, make me an ideal fit for the position.

 

In my position as Customer Service Representative with OnePlus I was in charge of answering emails and chats from our customers who had problems with the order they received or if they have issues with their mobile devices. Because they saw how efficient I was and the integrity I have, I was a top agent raging from rank 1 – 5. I also have certificates to provide to support my claim. 

 

I also work as a Virtual Assistant for 1 year in which I was assigned to add products using Magento Software for my client who was based in Denmark, Germany for his online shop. 

Also, I have experienced handling customers with technical issues for WiFi, Fax machine, Printers and Billing Inquiries for 1 year.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Service Representative

    SpinTel Telecommunication

    November 2021 - Now

    Providing customer support for customers using SpinTel service provider. Including technical support for WiFi issues, Mobile issues and Wireless Broadband. Also, we provide support for bill inquiries, refunds, disputes and Plans for the service.

  • Customer Service Representative

    Aldelo Software

    May 2019 - March 2021

    Providing Customer Support for customers with Aldelo Software. Technical support including Printer, Fax machine, WiFi and Phone. Aldelo provides software for Restaurant, Hospitals, Resorts, Fast foods chains.

  • Customer Service Representative

    Sykes Asia

    January 2015 - September 2018

    I am confident that my 2 years and 6 months of working as a Chat and Email Customer Support, make me an ideal fit for the position.

    In my position as Customer Service Representative with OnePlus I was in charge of answering emails and chats from our customers who had problems with the order they received or if they have issues with their mobile devices. Because they saw how efficient I was and the integrity I have, I was a top agent raging from rank 1 – 5. I also have certificates to provide to support my claim.

Education

  • Bachelor of Science in Information Technology

    University of San Jose Recoletos

    June 2007 - January 2009

    Did not manage to continue studying due to financial difficulties.

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